Privacy Policy

DogDash Privacy Policy

Effective Date:  4th August 2026
Last Updated: 19th August 2026
Support Email: hello@dogdashapp.com
Data Controller: Triff Limited

DogDash is committed to protecting your privacy and being clear about how your personal information is collected, used and shared.

This Privacy Policy explains what information we collect when you use DogDash, why we collect it, how it is used, who it may be shared with, how long it may be retained, and the rights available to you.

Please read this Privacy Policy alongside our Terms & Conditions and Community Guidelines.

Who operates DogDash?

DogDash is operated by Triff Limited, a company registered in Scotland.

For the purposes of UK data protection law, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, Triff Limited is the data controller responsible for the personal information described in this Privacy Policy.

If you have a question about this Privacy Policy, your personal information, or your privacy rights, you can contact us through the Contact Us page on the DogDash website.

What information does DogDash collect?

The information we collect depends on how you use DogDash.

Account information

When you create and use a DogDash account, we may collect information such as your:

• name or display name;

• email address;

• account identifier;

• profile photograph;

• account settings and preferences;

• account creation and activity information.

We use this information to create, authenticate and manage your DogDash account and provide the features of the service.

Dog profile information

You may provide information about your dog, including:

• name;

• profile photograph;

• breed or type;

• age or other profile information;

• achievements, statistics and progression associated with your dog.

Some dog profile information may be visible to other DogDash users as part of the social and territory features of the service.

Please avoid entering unnecessary personal information about yourself or another person within your dog's profile.

Location and GPS information

Location information is fundamental to how DogDash works.

When you give DogDash permission to access your device's location, we may process precise or approximate GPS information while you use location-based features.

During an active walk, this may include:

• GPS coordinates;

• your route;

• timestamps;

• distance travelled;

• speed or movement information;

• GPS accuracy information;

• patches or territory encountered during the walk;

• patches claimed, defended or otherwise interacted with.

Where you grant the relevant device permissions, DogDash may continue to process location information in the background during an active walk, including when the app is not visible on screen or your device is locked. This is necessary to allow a walk to continue being recorded.

DogDash does not need to continuously track your location when you are not using a location-dependent feature such as an active walk.

You can control location permissions through your device settings. Restricting or disabling location access may prevent walk tracking and other core DogDash functionality from working correctly.

Walk and activity information

When you use DogDash, we may create and store information relating to your activity, including:

• completed walks;

• routes and distance;

• walk dates and times;

• patches claimed or defended;

• territory ownership;

• streaks;

• Pack Points;

• ranks;

• achievements or Dashtags;

• leaderboard statistics;

• other gameplay and progression information.

This information is used to provide DogDash's core walking, territory, social, achievement and progression features.

Territory information

DogDash uses location data generated during walks to operate its territory system.

This may include information about:

• patches you currently own;

• patches you previously owned;

• when territory was claimed, defended or lost;

• interactions between your territory and other DogDash users;

• protection or reservation status;

• territory statistics and history where required to operate the service.

DogDash territory is virtual and does not represent or create any legal ownership, access right or other interest in real-world land.

Friends and social information

If you use DogDash's friend or social features, we may process information about:

• friend requests you send or receive;

• accepted friends;

• interactions between friends;

• territory defended by friends;

• activity shared through DogDash;

• social feed activity where applicable.

Accepted friends may be able to see additional information about your DogDash activity.

You should only send or accept friend requests from people you know and trust.

Photographs and user-generated content

You may choose to upload photographs or other content to DogDash.

This can include:

• profile photographs;

• dog profile photographs;

• walk photographs;

• other content made available through current or future social features.

Your profile or dog profile photograph may be visible to other DogDash users.

Walk photographs are intended to be shared according to the visibility controls available within DogDash and may, for example, be visible to accepted friends.

You should not upload photographs or content that you do not have the right to share, or which unnecessarily reveals another person's private information.

Device and technical information

We and the technology providers supporting DogDash may process technical information necessary to operate, secure and troubleshoot the service.

This may include:

• device type;

• operating system;

• app or build version;

• device or app identifiers;

• IP address;

• notification subscription identifiers;

• diagnostic information;

• error information;

• technical logs;

• timestamps and usage information.

We may use this information to maintain security, diagnose faults, prevent abuse and improve reliability.

Fair play, security and anti-abuse information

DogDash may analyse information generated during walks and use of the service to protect the integrity of its territory and leaderboard systems.

This may include signals relating to:

• movement speed;

• unusual GPS behaviour;

• impossible or unrealistic location changes;

• GPS accuracy;

• route integrity;

• suspicious territory activity;

• unusual account behaviour;

• potential manipulation or misuse.

These checks are intended to identify cheating, fraud, technical errors and misuse of DogDash.

Where suspicious activity is identified, information may be flagged for review and DogDash may restrict, correct or remove affected activity in accordance with our Terms & Conditions.

We do not intend to use solely automated processing to make decisions that produce legal or similarly significant effects on you.

How does DogDash use push notifications?

If you allow notifications on your device, DogDash may send push notifications relating to your account and activity.

These may include:

• reminders to walk your dog;

• walk streak reminders;

• territory activity and territory alerts;

• friend requests and friend activity;

• territory defended by friends;

• achievements and milestones;

• important account or service information;

• other relevant DogDash activity.

DogDash may use information about your activity to determine whether a particular notification is relevant. For example, we may check whether you have already completed a walk that day before sending a walk reminder, or whether territory has been lost before sending a territory alert.

To deliver push notifications, DogDash uses third-party notification infrastructure, which may process identifiers linking your DogDash account or device with a notification subscription.

You can disable push notifications at any time through your device's notification settings. Disabling notifications will not prevent you from using DogDash, although you may no longer receive reminders or alerts.

What information can other DogDash users see?

DogDash includes social, leaderboard and territory-based features, so some information is designed to be visible to other users.

Depending on the feature and your relationship with another user, this may include:

• your chosen profile information;

• your dog's name and profile;

• profile photographs;

• territory ownership;

• leaderboard position and statistics;

• achievements and ranks;

• selected activity information;

• information shared with accepted friends.

Accepted friends may have access to additional information about your activity, including information associated with walks or social features.

DogDash does not intend to publicly display your account email address or other information that is not required for the relevant social or gameplay feature.

Because location-based activity can reveal information about where you walk, you should consider carefully who you accept as a friend and what information you choose to share.

Why does DogDash use your information?

We use personal information where necessary to:

• create and manage accounts;

• authenticate users;

• record walks;

• operate the map and territory system;

• calculate territory ownership;

• provide achievements, streaks, Pack Points and rankings;

• operate leaderboards;

• provide friend and social features;

• send relevant notifications;

• display user-generated content;

• provide customer support;

• maintain and improve DogDash;

• detect cheating, abuse and security threats;

• investigate reports and enforce our Terms & Conditions and Community Guidelines;

• comply with legal obligations.

We do not sell your personal information.

What are our lawful bases for using your information?

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the activity, DogDash may rely on the following lawful bases.

Performance of our contract with you

We process information where it is necessary to provide the DogDash service you have requested.

This includes activities such as managing your account, recording walks, operating territory, maintaining your statistics and providing social and progression features.

Legitimate interests

We may process information where it is necessary for our legitimate interests or those of our users, provided those interests are not overridden by your rights.

Our legitimate interests may include:

• maintaining and improving DogDash;

• protecting the integrity of territory and leaderboard systems;

• preventing cheating and abuse;

• maintaining security;

• troubleshooting technical problems;

• understanding how the service performs;

• enforcing our rules;

• protecting DogDash and its users.

Consent

Where required, we rely on your permission or consent.

For example, your device operating system may ask you to grant permission before DogDash can access location services, photographs, camera functions or send notifications.

You can change device permissions through your device settings.

Where processing is based on consent, you may withdraw that consent at any time. This will not affect processing that took place before consent was withdrawn.

Legal obligation

We may process or retain information where necessary to comply with applicable law, regulation, legal process or another legal obligation.

Who provides technology and services to DogDash?

DogDash relies on third-party technology providers to operate the service.

Depending on how you use DogDash, these providers may process personal information on our behalf or provide infrastructure through which information passes.

Current services include or may include:

Base44

DogDash uses Base44 as part of its application, backend, database, authentication and service infrastructure.

Information associated with your DogDash account and use of the service may therefore be processed through Base44's infrastructure.

Natively

DogDash uses Natively to provide native mobile-app functionality and integrations.

This may include access to device capabilities such as location services, background location functionality and push-notification functionality where enabled.

OneSignal

DogDash uses OneSignal to manage and deliver push notifications.

OneSignal may process notification subscription information, device information and an identifier associated with your DogDash account so that relevant notifications can be delivered to the correct user or device.

Firebase / Firebase Cloud Messaging

On supported devices, Google Firebase services, including Firebase Cloud Messaging, may form part of the infrastructure used to deliver push notifications and provide related technical functionality.

Apple Push Notification service

On Apple devices, Apple Push Notification service (APNs) may be used to deliver push notifications to your device.

Mapping services

DogDash uses mapping technology and map data, including OpenStreetMap-based services, to provide maps and location-based functionality.

Technical information may be exchanged with mapping infrastructure where necessary to display maps and provide location functionality.

Other service providers

We may also use carefully selected providers for hosting, infrastructure, security, communications, analytics, customer support or other services necessary to operate DogDash.

We expect service providers processing personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

Does DogDash transfer information outside the UK?

Some of the technology providers used by DogDash may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps as required by UK data protection law.

Depending on the destination and provider, this may include relying on UK adequacy regulations or appropriate contractual safeguards such as the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another legally recognised transfer mechanism.

You can contact us if you would like further information about the safeguards relevant to international transfers of your personal information.

How long does DogDash keep information?

We do not keep personal information for longer than reasonably necessary for the purposes for which it was collected, subject to legal, security and operational requirements.

In general:

• account information is retained while your account remains active;

• dog profile and gameplay information may be retained while required to provide your account and DogDash functionality;

• walk and territory information may be retained while necessary to operate territory, statistics, achievements, anti-abuse systems and other DogDash functionality;

• security, fraud-prevention and diagnostic records may be retained for a reasonable period where necessary to investigate incidents or protect the service;

• information required for legal, accounting, dispute-resolution or regulatory purposes may be retained for longer where necessary.

When information is no longer required, we will delete it, anonymise it, or otherwise ensure it is no longer retained as identifiable personal information where reasonably practicable.

What happens if I delete my DogDash account?

DogDash provides an in-app account deletion option.

When you request account deletion, we will take steps to delete or anonymise personal information associated with your account that is no longer required.

Certain information may need to be retained for a limited period where necessary for:

• legal or regulatory obligations;

• fraud and abuse prevention;

• security;

• resolving disputes;

• enforcing legal rights;

• maintaining appropriate business records.

Some information may also remain temporarily within secure backups until those backups are overwritten or expire through normal retention processes.

Where gameplay or territory information needs to remain for the integrity of the wider DogDash service, we may anonymise or disassociate it from your account rather than retain it as identifiable personal information.

Deleting the DogDash app from your phone does not automatically delete your DogDash account. You must use the account deletion option within DogDash or follow the account deletion process described on our website.

How do we protect your information?

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• access controls;

• authentication;

• secure service infrastructure;

• restricted administrative access;

• secure handling of service credentials and API keys;

• monitoring and security measures;

• use of established technology providers.

No internet-connected service can guarantee absolute security, but we take the protection of DogDash user information seriously.

What are your data protection rights?

Depending on the circumstances and applicable law, you may have the right to:

Access

You can ask us for a copy of personal information we hold about you.

Rectification

You can ask us to correct personal information that is inaccurate or complete information that is incomplete.

Erasure

You can ask us to delete your personal information in certain circumstances.

Restriction

You can ask us to restrict how we use your personal information in certain circumstances.

Objection

You may have the right to object to certain processing, particularly where we rely on legitimate interests.

You have the right to object to processing based on our legitimate interests. If you object, we will consider whether we have compelling legitimate grounds to continue the processing.

Data portability

In certain circumstances, you may have the right to receive personal information you provided to us in a structured, commonly used and machine-readable format or ask for it to be transferred to another organisation.

Withdraw consent

Where we rely on consent, you can withdraw it at any time.

Device permissions such as location and notifications can normally be changed through your device settings.

These rights are not absolute and may depend on the circumstances and lawful basis for processing.

To exercise a data protection right, contact us through the DogDash Contact Us page.

We may need to verify your identity before completing certain requests.

Can I complain about how my information is handled?

Yes.

If you have concerns about how DogDash handles your personal information, please contact us first so we have an opportunity to investigate and resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about your rights and how to make a complaint is available from the ICO.

Does DogDash use your information for marketing?

DogDash may send service-related communications and notifications necessary or relevant to your use of the app.

If we introduce direct marketing communications in the future, we will provide appropriate information and choices and comply with applicable requirements regarding consent and opt-out rights.

We will not treat permission to receive ordinary DogDash service notifications as consent to receive unrelated direct marketing where separate consent is legally required.

Does DogDash sell personal information?

No.

DogDash does not sell your personal information to advertisers or data brokers.

If advertising or commercial partnerships are introduced in the future, this Privacy Policy will be updated before personal information is used in a materially new way.

What about children?

DogDash is not intended for children below the minimum age specified in our Terms & Conditions.

Users must meet the applicable age requirements to create and use a DogDash account.

We do not knowingly seek to collect personal information from children who are not permitted to use the service. If we become aware that an account has been created in breach of our age requirements, we may take steps to restrict or delete the account and associated information.

Parents or guardians who believe that a child has provided personal information to DogDash contrary to our requirements should contact us.

What happens when DogDash changes?

DogDash is an evolving service and features may change over time.

New features may involve new ways of processing information. Where a change materially affects how we use personal information, we will update this Privacy Policy and, where appropriate, bring the change to users' attention.

The date at the top of this Privacy Policy shows when it was most recently updated.

We encourage users to review this Policy periodically.

How can I contact DogDash?

For privacy questions, data protection requests, account issues or other enquiries, please use the Contact Us page on the DogDash website.

DogDash is operated by:

Triff Limited
Scotland, United Kingdom

When contacting us about a privacy request, please provide enough information for us to understand your request and, where necessary, verify the relevant DogDash account.